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  Title Copies
A complaint is a gift : recovering customer loyalty when things go wrong 
Edition: 2nd ed. 
Year: 2008 
ISBN 13: 9781576755822 
Competency Based Nursing Education: Guide to Achieving Outstanding Learner Outcomes 
Edition: 1 
Year: 2009 
ISBN: 0826105092 
ISBN 13: 9780826105097 
Educating Nurses for Leadership 
Edition: 1 
Year: 2005 
ISBN: 0826126642 
ISBN 13: 9780826126641 
Effective Grading: A Tool for Learning and Assessment in College 
Edition: 2 
Year: 2009 
ISBN: 0470502150 
ISBN 13: 9780470502150 
Mosby's Dictionary of Medicine, Nursing & Health Professions 
Edition: 8 
Year: 2008 
ISBN: 0323049370 
ISBN 13: 9780323049375 
Robert's Rules of Order Newly Revised In Brief, 2nd edition (Roberts Rules of Order in Brief) 
Edition: 2 
Year: 2011 
ISBN: 0306820196 
ISBN 13: 9780306820199 
Simulation Scenarios for Nurse Educators: Making it Real (Campbell, Simulation Scenarios for Nursing Educators) 
Edition: 1 
Year: 2008 
ISBN: 0826122426 
ISBN 13: 9780826122421 
The Best of The Teaching Professor 
Edition: Large type / Large print 
Year: 2017 
ISBN: 0912150645 
ISBN 13: 9780912150642